Perguntas frequentes

[vc_row][vc_column][tm_spacer size=”lg:60″][/vc_column][/vc_row][vc_row][vc_column][tm_accordion count_from=”1″ items=”%5B%7B%22title%22%3A%22Chegar%C3%A1%20100%25%20da%20velocidade%20contratada%3F%22%2C%22content%22%3A%22Garantimos%2070%25%20da%20velocidade%20contratada.%20Por%C3%A9m%2C%20nossa%20equipe%20de%20suporte%20trabalha%20com%2099%2C9%25.%22%7D%2C%7B%22title%22%3A%22Como%20funciona%20o%20processo%20de%20cancelamento%20do%20plano%3F%22%2C%22content%22%3A%22Plano%20com%20contrato%20de%20concess%C3%A3o%3A%20Se%20o%20cancelamento%20do%20contrato%20ocorrer%20antes%20dos%2012%20meses%2C%20haver%C3%A1%20uma%20multa%20proporcional%20aos%20meses%20que%20ainda%20faltam%20pagar%20mais%20os%20%C3%BAltimos%20dias%20que%20foram%20utilizados%20e%20n%C3%A3o%20houve%20o%20pagamento.%20Planos%20sem%20fidelidades%3A%20N%C3%A3o%20ocorre%20multa%20por%20quebra%20de%20contrato%20e%20voc%C3%AA%20pode%20cancelar%20a%20qualquer%20momento%2C%20pagando%20apenas%20os%20%C3%BAltimos%20dias%20que%20foram%20utilizados%20e%20n%C3%A3o%20houve%20o%20pagamento.%22%7D%2C%7B%22title%22%3A%22O%20que%20acontece%20se%20houver%20inadimpl%C3%AAncia%20acima%20de%2090%20dias%3F%22%2C%22content%22%3A%22Ap%C3%B3s%2060%20dias%20de%20inadimpl%C3%AAncia%2C%20o%20setor%20de%20cobran%C3%A7a%20entra%20em%20contato%20com%20o%20cliente%2C%20tentando%20fazer%20um%20acordo.%20Caso%20o%20cliente%20n%C3%A3o%20aceite%2C%20ap%C3%B3s%2090%20dias%2C%20o%20cliente%20ser%C3%A1%20negativado.%22%7D%2C%7B%22title%22%3A%22Precisa%20renovar%20o%20contrato%20todo%20ano%3F%22%2C%22content%22%3A%22N%C3%A3o.%20Ap%C3%B3s%2012%20meses%20o%20contrato%20%C3%A9%20renovado%20automaticamente.%22%7D%2C%7B%22title%22%3A%22Pode%20fazer%20o%20cadastro%20com%20os%20documentos%20de%20terceiros%3F%22%2C%22content%22%3A%22N%C3%A3o.%20%C3%89%20necess%C3%A1rio%20a%20presen%C3%A7a%20do%20titular.%22%7D%2C%7B%22title%22%3A%22Se%20ficar%20sem%20internet%2C%20haver%C3%A1%20suporte%20no%20mesmo%20dia%3F%22%2C%22content%22%3A%22Um%20dos%20nossos%20diferenciais%20%C3%A9%20a%20agilidade%20no%20suporte.%20Damos%20um%20prazo%20de%20at%C3%A9%2072%20horas%20para%20os%20consertos.%22%7D%2C%7B%22title%22%3A%22Trabalha%20com%20quais%20cart%C3%B5es%3F%20Divide%20acima%20de%20quanto%3F%22%2C%22content%22%3A%22Trabalhamos%20com%20todas%20as%20bandeiras%20recebidas%20pela%20Cielo%20e%20dividimos%20acima%20de%20R%2450%2C00.%22%7D%2C%7B%22title%22%3A%22Qual%20o%20prazo%20para%20a%20instala%C3%A7%C3%A3o%20da%20internet%3F%22%2C%22content%22%3A%22No%20m%C3%A1ximo%2003%20dias.%22%7D%5D”][tm_spacer size=”lg:30″][tm_heading tag=”h2″ custom_google_font=”” google_fonts=”font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:700%20bold%20regular%3A700%3Anormal” text=”Sobre o cadastro”][tm_spacer size=”lg:30″][tm_accordion count_from=”1″ items=”%5B%7B%22title%22%3A%22Quais%20os%20dados%20s%C3%A3o%20necess%C3%A1rios%20para%20efetuar%20um%20cadastro%20na%20Daniel%20Telecomunica%C3%A7%C3%B5es%3F%22%2C%22content%22%3A%22CPF%2C%20DOCUMENTO%20COM%20FOTO%2C%20ENDERE%C3%87O%20COMPLETO%2C%20CEP%2C%20TELEFONE%20PARA%20CONTATO%20E%20E-MAIL.%22%7D%2C%7B%22title%22%3A%22Pode%20fazer%20o%20cadastro%20com%20os%20documentos%20de%20terceiros%3F%22%2C%22content%22%3A%22N%C3%A3o.%20%C3%89%20necess%C3%A1rio%20a%20presen%C3%A7a%20do%20titular.%22%7D%2C%7B%22title%22%3A%22Posso%20fazer%20o%20cadastro%20por%20telefone%3F%20Ou%20tem%20que%20ir%20%C3%A0%20loja%3F%22%2C%22content%22%3A%22O%20cadastro%20pode%20ser%20realizado%20tanto%20por%20telefone%20ou%20vindo%20at%C3%A9%20uma%20de%20nossas%20lojas.%20Por%C3%A9m%2C%20se%20realizado%20por%20telefone%2C%20dever%C3%A1%20vir%20em%20nossa%20loja%20trazer%20o%20documento%20com%20foto%20e%20assinar%20o%20contrato.%22%7D%2C%7B%22title%22%3A%22Se%20quiser%20fazer%20altera%C3%A7%C3%A3o%20de%20titularidade%20do%20cadastro%2C%20qual%20procedimento%20a%20ser%20realizado%3F%22%2C%22content%22%3A%22O%20titular%20atual%20dever%C3%A1%20ir%20%C3%A0%20loja%20com%20a%20pessoa%20que%20deseja%20assumir%20a%20responsabilidade%20do%20contrato%2C%20ambas%20deveram%20levar%20os%20documentos%2C%20tais%20como%3A%20CPF%20e%20documento%20com%20foto.%20O%20atendente%20entregar%C3%A1%20um%20requerimento%2C%20onde%20o%20titular%20atual%20estar%C3%A1%20assinando%20e%20se%20desvinculado%20de%20nossa%20empresa.%20Nenhuma%20taxa%20%C3%A9%20cobrada%20para%20a%20mudan%C3%A7a%20de%20titularidade.%22%7D%2C%7B%22title%22%3A%22O%20que%20acontece%20se%20o%20titular%20atual%20vier%20a%20%C3%B3bito%20e%20uma%20outra%20pessoa%20queira%20assumir%3F%22%2C%22content%22%3A%22A%20pessoa%20que%20quer%20assumir%20o%20contrato%2C%20dever%C3%A1%20trazer%20os%20seus%20documentos%2C%20tais%20como%3A%20CPF%20e%20documento%20com%20foto%20e%20apresentar%20a%20certid%C3%A3o%20de%20%C3%B3bito%20do%20titular%20atual%20comprovando%20o%20ocorrido.%22%7D%5D”][tm_spacer size=”lg:30″][tm_heading tag=”h2″ custom_google_font=”” google_fonts=”font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:700%20bold%20regular%3A700%3Anormal” text=”Sobre o contrato”][tm_spacer size=”lg:30″][tm_accordion count_from=”1″ items=”%5B%7B%22title%22%3A%22%C3%89%20necess%C3%A1rio%20renovar%20o%20contrato%20todo%20ano%3F%22%2C%22content%22%3A%22N%C3%A3o!%20O%20contrato%20%C3%A9%20renovado%20automaticamente%20a%20cada%2012%20meses.%22%7D%2C%7B%22title%22%3A%22O%20que%20significa%20contrato%20de%20comodato%3F%22%2C%22content%22%3A%22Comodato%20%C3%A9%20o%20mesmo%20que%20empr%C3%A9stimo.%20O%20equipamento%20fica%20sob%20responsabilidade%20do%20cliente%20at%C3%A9%20o%20t%C3%A9rmino%20do%20contrato%2C%20devendo%20este%20ser%20devolvido%20no%20ato%20de%20cancelamento%20do%20contrato%20do%20plano.%22%7D%5D”][tm_spacer size=”lg:30″][tm_heading tag=”h2″ custom_google_font=”” google_fonts=”font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:700%20bold%20regular%3A700%3Anormal” text=”Sobre os planos”][tm_spacer size=”lg:30″][tm_accordion count_from=”1″ items=”%5B%7B%22title%22%3A%22Como%20fa%C3%A7o%20para%20alterar%20o%20plano%20atual%20contratado%3F%22%2C%22content%22%3A%22Para%20a%20mudan%C3%A7a%20de%20plano%2C%20faz%20necess%C3%A1rio%20a%20presen%C3%A7a%20do%20titular%20na%20loja%20para%20assinar%20um%20requerimento%20autorizando%20a%20mudan%C3%A7a.%22%7D%2C%7B%22title%22%3A%22Qual%20a%20diferen%C3%A7a%20do%20plano%20promocional%20para%20o%20plano%20residencial%3F%22%2C%22content%22%3A%22No%20plano%20promocional%2C%20voc%C3%AA%20pode%20obter%20a%20mesma%20velocidade%20do%20plano%20residencial%20por%20um%20valor%20mais%20em%20conta%2C%20por%C3%A9m%20o%20contrato%20tem%20uma%20fidelidade%20de%201%20ano.%20No%20plano%20residencial%2C%20voc%C3%AA%20poder%C3%A1%20cancelar%20a%20conex%C3%A3o%20a%20qualquer%20momento.%22%7D%2C%7B%22title%22%3A%22Com%20o%20tempo%2C%20vai%20aumentar%20o%20pre%C3%A7o%20dos%20planos%3F%22%2C%22content%22%3A%22A%20tend%C3%AAncia%20da%20tecnologia%20%C3%A9%20baixar%20os%20pre%C3%A7os%20com%20o%20passar%20do%20tempo.%20O%20que%20pode%20acontecer%2C%20%C3%A9%20manter%20os%20pre%C3%A7os%20e%20melhorar%20ainda%20mais%20a%20qualidade%20da%20conex%C3%A3o.%22%7D%5D”][tm_spacer][tm_spacer][/vc_column][/vc_row]